ORDERS
User information
In order to place an order through this site, you must agree to these Website Terms and Conditions and provide Deviliciously Raw with:
– a valid email address
– accurate billing and contact information (including your street address and the name and telephone number of your authorised billing contact and administrator); and
– any other information that may be required by Deviliciously Raw during the order process.
You represent and warrant to Deviliciously Raw that all information provided to Deviliciously Raw by you, including the information provided by you through the order process, is true and not misleading and does not violate any applicable law or regulation or any person’s intellectual property or other rights.
Acceptance of orders
Acceptance of each order will take place if and when Deviliciously Raw either:
– provides the products to you, at the time at which Deviliciously Raw commences providing the products; or
– notifies you in writing that your order has been accepted, at the time at which such notification is sent by Deviliciously Raw.
Prices
Deviliciously Raw reserves the right to change the prices for products displayed on this site at any time before you place an order.
Payment methods
Payment for orders placed through this site may be made:
by credit card processed online using a secure Third Party payment gateway (“Third Party Payment Gateway”) using a Third Party Payment Gateway account
via Paypal or
via AfterPay
Third Party Payment Gateways
Deviliciously Raw may use Third Party Payment Gateways for its secure online payment transactions. Payments made through a Third Party Payment Gateway are subject to that Third Party Payment Gateway’s own terms and conditions and privacy policy, links to which are provided from the Third Party Payment Gateway checkout pages.
Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to any Third Party Payment Gateway, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing address).
Credit and debit card payments
It is not necessary to have a Third Party Payment Gateway account in order to make a purchase on this site. The Third Party Payment Gateway will also accept all major credit and debit cards. Please note that in some cases, we may be unable to accept credit cards issued by banks outside of Ireland. Deviliciously Raw does not charge additional transaction fees for paying by credit card.
PayPal and AfterPay secure payment gateway
Deviliciously Raw uses the third-party PayPal and AfterPaypayment gateways provided by PayPal (Europe) and Afterpay for their secure online payment transactions. Payments made through PayPal and/or AfterPay are subject to those provider’s own terms and conditions and privacy policy, links to which are provided from the PayPal and AfterPay checkout pages. For more information about PayPal and AfterPay, see the PayPal website(https://www.paypal.com/ie) and AfterPay website (https://www.afterpay.com).
Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to PayPal and/or AfterPay, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing address).
Security
While our Third Party Payment Gateway provider and our website hosting providers employ secure technology for transactions with our customers, we will not be responsible for any damages, including consequential losses (whether direct or indirect), that may be suffered by a customer whose credit or debit card or bank account information is used in a fraudulent or unauthorized manner by any person other than Deviliciously Raw.
Deviliciously Raw may request further information from you, such as a copy of your credit card and/or other identification documentation, as part of our internal validation procedures. These procedures help protect bank and credit card account holders from online fraud. Until your order has passed our internal fraud prevention checks, your order will remain on pending status. If further information is requested and you do not provide the requested information within such time as Deviliciously Raw considers appropriate at its discretion, your order will be cancelled and, if your payment has been received, it will be refunded back to you.
PRODUCT
Cancellations/Refunds/Returns
If you wish to cancel your order, this must be done 2 weeks prior to collection date. If cancellation is placed later than this, refunds will not be issued. Unfortunately, we won’t be able to offer full refunds. Orders for cakes paid in full and cancelled with more than 2 weeks’ notice will be refunded 50% of the total amount of paid. Any full payments for cakes cancelled less than 2 weeks prior to collection date are non-refundable. Depending on the case, we can reschedule.
All food items purchased through the website are non-refundable.
Since taste is a very personal matter and subjective, we cannot accept the return of any products merely because you do not like the taste.
Decorations
Decorations may vary depending on availability and season. The images on the website are examples of our cakes. All of our products are hand-made and can be ordered in different sizes and styles from those shown on the website.
Allergens
Made in a kitchen that handles all nuts, peanuts and sesame.
If you have any allergies, please let us know. If you wish to order a celebration cake with ingredients changes, please contact us before placing an order to confirm your request can be fulfilled. If you place an order before consulting Us first, a refund may not be issued due to processing fees.
Freshness
THE RAW CAKE I RECEIVED IS STILL FROZEN. WHAT DO I DO?
Freezing is part of the raw cake making process. When you collecting your order is directly from our kitchen so it is normal if you find that your raw cake is still frozen. The very advantage of this is that cakes are frozen can be picked up in advance and stored in the freezer. This does not compromise the taste or the quality of our cakes. All you need to do is pop it in the fridge and let it thaw overnight.
Our raw cakes are best served chilled and have the consistency of a smooth and creamy cheesecake.
The cakes can be refrigerated in their box for 5 days or frozen for up to 3 months. Once defrosted must be eaten within five days of defrosting and do not refreeze.
